Add 3 Customer Consultants- Butler, Catterton, Roberts - August 2014

W. L. Gary Adds Three Customer Consultants to the Team

W. L. Gary Adds Three Customer Consultants to the Team

W. L. Gary Company, Inc. announces the addition of three new customer consultants to the Service Customer Consulting team: Jerry Butler, Thomas “Eddie” Catterton, and Ronald “Lj” Roberts.

Butler, Catterton, and Roberts are transitioning from service technicians to customer consulting roles.  Each has experience not only in the plumbing or HVAC field but also in customer service.  In their new roles, these men will interact with customers on a daily basis assisting customers in identifying the best solution, planning the implementation, and seeing the project through.

Jerry Butler

Jerry-Butler-Customer-ConsultantAs Butler shifts to a customer consultant role, he calls on his numerous years of experience as a HVAC maintenance technician and supervisor to assist our clients in maintaining their investments.  Butler also has project management experience, which makes him a great asset to our customers and our team. Throughout the past 20 years in the HVAC industry, Butler has strengthened his knowledge through on the job experience as well as continued education.  Butler has attended classes on subjects such as advanced chillers and low pressure boilers.  Butler is a licensed 602 Union Journeyman and holds his Maryland Journeyman’s License.

Eddie Catterton

Eddie-Catterton-Customer-ConsultantCatterton brings experience, leadership skills, and dedication as he transitions from a service technician at W. L. Gary Company to a customer consultant. With 21 years of experience in the plumbing industry, Catterton is in a perfect position to continue to serve W. L. Gary customers in this new role.  He holds his plumbing license in Maryland, Virginia, and the District of Columbia.  He is also backflow certified.  Catterton is not only a full time W. L. Gary employee, but he is also a fulltime Prince Georges County firefighter.  Catterton holds a degree in Fire Science from the University of Maryland and has been on the force for 10 years.

Lj Roberts

Lj-Roberts-Customer-ConsultantAfter previously working for W. L. Gary Company as a service technician, Roberts rejoins the W. L. Gary family as a customer consultant.  Roberts went through the five year UA apprenticeship program and holds his Jouneyman’s License in Maryland.  Over the past 11 years, he has continued to explore and further understand the HVAC industry through manufacturer classes on installation and maintenance, including Daikin, LG, Weil-McLain, Stulz, and Liebert. With his vast knowledge in a variety of equipment types and troubleshooting capabilities, Roberts will be a great asset to W. L. Gary’s customer consulting team.

Meet the rest of the service team.


About W. L. Gary Company, Inc.

Founded more than a century ago, W. L. Gary Company, Inc. is one of the oldest plumbing, heating, and air-conditioning providers in the Washington, DC area.  This family owned and family operated business is known for its high quality workmanship and attention to detail.  The company’s mission is to provide solutions for our customers, opportunity for our partners, and support for our community.  W. L. Gary Company currently serves over 1500 customers in the Washington, DC Metro Area and employs 150 people from around the region.  It has been recognized as a MSCA GreenSTAR Contractor for its work in energy savings and stewardship.  For more information about W. L. Gary Company, Inc. visit its website at

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